When it comes to garage door installation, finding a reputable, highly rated company can be difficult but it is well worth your time and effort. You want an experienced company with a reputation for providing quality service at an affordable price. It’s critically important that you know what to look for when hiring a new garage door company because the result of hiring the wrong people can be costly and dangerous.
Do Your Due Diligence
When choosing a garage door service company, dig deep! This means seeking out and verifying critical information. Any reputable garage door repair company will have a physical address listed online so we recommend that you always verify this address using Google Maps. Suspicious companies will often list fake addresses to avoid being tracked down.
A reliable company will also have a website. Having a poorly built website is one thing, but you should be skeptical if there’s no site at all. Some companies have a stronger web presence than others but it’s not smart to do business with one that has no online footprint. Furthermore, be cautious of companies that come up first on Google searches. Many disreputable companies spend enormous amounts of money to come up first in Internet searches.
Browse Online Reviews
Go online and check out the company’s reviews. Google, Facebook, and Angi are good places to look for positive or negative reviews and to see how a company responds to the feedback they receive from their customers. Make sure to search for examples of their service work, not just door replacement pictures.
One of the best things you can do is check with the Better Business Bureau and look at a company’s rating and reports. Ratings scale from F to A+ and you can access reviews and complaints. If a company has been accredited for a long period of time and has a strong rating, then you can be sure they’re reliable and well respected in the industry. All of this information combined should give you a good idea of whether the company is genuine and how they’re viewed by the industry.
A company owner who is working with their neighbors wants to maintain a great reputation so a company with strong community relationships is likely to be a reputable organization. A local company is more likely to stand behind their work because they are part of the community. You can also feel good about supporting the local economy when you choose a locally owned business.
Ask About Warranties
Does the garage door company offer manufacturer’s warranties or other guarantees? When a company has expertise in the field, there is no reason for them to not stand behind what they offer. Make sure the company you choose for your garage door repair or installation will stand behind their work by asking about warranties. This will become especially important if something goes wrong in the future. You should avoid a company that is unwilling to guarantee their products and services.
Keep an Eye Out for Red Flags
Some examples of red flags include:
- Excessive advertising. Reputable companies do not rely on excessive advertising designed to get their tech to be the first and only technician in your home. You may end up paying for advertising expenses that have nothing to do with your door repair or installation.
- A lack of licensing or insurance. Disreputable companies will sometimes use subcontractors with no license or experience. You should always make sure the garage door service company you choose is licensed and insured. This is why it’s important to go to the BBB website and search their name.
- Bad first impressions. When someone arrives to handle your garage door installation or repair, looking at the truck and the technician’s uniform and/or ID can offer another clue about whether you’re dealing with a reputable garage door service company. Does the company name, address, and phone number match the original garage door company you contacted? Is the truck clean, neat, and well organized?
Haney Door Service started in 1964 with just $700 and a truck. Today, we continue the tradition of excellence in the garage door industry by providing affordable, customizable garage door solutions throughout the Sacramento Valley. Our team has the knowledge and experience to quickly diagnose the problems you are having with your garage door; handle any needed garage door repairs, or install your new garage doors. Give us a call, or visit our website today for a free estimate from the garage door experts you can trust!